Refund Policy
1. Refund conditions
We are committed to providing the best product experience and services for all users.
Before purchasing, please confirm the products and services you need to purchase.
After your purchase is successful, the customer service will directly complete the product delivery for you or send a redemption code to your email address, and you will complete the delivery by yourself. The purchase is deemed successful when the product and service are delivered.
If you are not satisfied with the use of the product, you can get a full refund under the conditions approved by our company.
Return eligibility
As this website charges in the form of exchange codes, if the exchange code is not used within 14 days, an unconditional refund can be issued. If there are technical issues or errors, there may be exceptional circumstances that should be reported immediately.
Return process
Contact customer service: To request a return, please contact our customer support team through the Help Center of our website or email. Provide your order number, product details and reason for return.
Please log in to the "My Account", enter "Order History", click on the "Order Information", click on the "Return" button, and after submitting the return request, our customer service team will contact you through the email address provided in your account to understand the reason.
Return procedure
Refunds require reasonable reasons such as the following.
1. Do not want the order before delivery;
2. Failure to complete delivery within the specified time after purchase;
3. Duplicate payment due to payment platform reasons;
4. Product or account errors during delivery.
Refund Specific Operation Process
(1). For unshipped orders, we will refund in the following ways:
If you use a Visa/Mastercard/American Express credit card, we will deposit the refund to your original payment card;
If you use a PayPal wallet, the refund will usually be deposited to your original payment card, and in some cases, it will also be refunded to your PayPal balance;
If you use other payment methods, please contact our 24/7 online customer service for refund consultation.
PS: Please note that refunds deposited to Visa cards may take up to 30 days to appear on your bill.
(2). For shipped orders, if there are any quality problems, you can refund them when you return them.
If you have any questions, please feel free to contact our 24/7 online customer service.
2. Refund Assistance
(1). Can I cancel my order?
If your situation meets one of the conditions for a full refund, you can cancel this order.
(2). How long does it take to cancel an order?
We will process the refund within 5-7business days, but the actual refund time depends on your payment method. Due to holidays, the refund processing time may be longer than expected, but will not exceed 30 days. If you have not received the refund 30 days after the refund is approved, please contact us to inquire about the refund status.
(3). Why haven't I received the refund after a few days?
After we agree to the refund, if you have not received the refund amount, it may be due to the following reasons:
a. Holiday reasons
Due to holidays, bank affairs, etc., the refund process may take up to 30 days.
b. Reasons for rejecting the payment application
If you choose to apply for a refund, your payment institution will freeze the funds until this application is confirmed. Please contact your bank or other relevant institutions to understand the processing policy of the refund procedure.
3. Contact us
If you encounter any problems during the shopping process, please feel free to contact us for consultation or leave a message. Aqlgame will strive to provide you with better service.
Company Name:Allure Sp.z o.o.
Company Address:St. JULIANA URSYNA NIEMCEWICZA No. 7/9-lok. 408, places WARSZAWA, code 02-022, post WARSZAWA, Poland
Company Phone:+44 07743061450